SHIPPING

Maison Shanghai offers worldwide shipping on all orders through a courier service.
Estimated delivery times and shipping fees vary per country. Delivered guaranteed next day delivery for most of Spain if ordered before 3pm. Free (SPAIN ONLY) shipping is offered in purchases over 150€. Free shipping offers do NOT apply to international orders.

For orders under 150€ the delivery charge is as follows:

Spain (purchase under 150€) – 6,50€

Europe – 18€

Rest of World – 27€

 

Estimated Delivery Times:

United Kingdom Next day delivery
Europe 2-5 working days
Rest of World 5-7 working days

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

For shipping related questions, please contact us at
hello@maison-shanghai.com

 

INTERNATIONAL DELIVERIES ONLY
This information is only relevant for deliveries made outside the European Union. Please note that all shipments outside the EU may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of Maison Shanghai products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances. We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.
When ordering from Maison Shanghai you agree to pay any Import Duty / Tax / VAT which may be imposed by your country’s government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

 

RETURNS
You may return your Maison Shanghai purchase for any reason, within 7 days of receipt for a store credit. Items returned must be in the same conditions in which they were received, with their complete original packaging, tags and accessories. Send an email to hello@maison-shanghai.com stating your order number and the nature of the return. We suggest goods be sent back to us using a registered/trackable service, as we cannot be held responsible for goods lost or damaged in transit.
Please note, shipping fees/duties cannot be refunded, with the exception of faulty goods.

Please ship to:
Maison Shanghai
C/ Felipe Campos 29, Bajo D
28002 Madrid, Spain.

For returns related questions, please contact
hello@maison-shanghai.com

FAULTY ITEMS
Maison Shanghai will offer a refund in case the purchased item is faulty. Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our care instructions have not been followed.
We will replace a faulty item if a replacement is in stock and available. If we cannot offer you a replacement, you will have the choice of store credit or a refund for the value of the item at the time of the purchase plus shipping costs. Please note that refunds can take up to 30 days and are subject to certain regulations.

SALE ITEMS
Please note that all purchases of sale items are final. No store credit or refund will be offered against these purchases.